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How to receive bad feedback?

How to receive bad feedback?

7/9/2018
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Feedback

Friday Feedback #19: How do we handle whistle-ring feedback

Hi, this is Danni. Welcome to Friday Feedback.

Receive recipient status

It's one of the most important things when we give feedback. That's what Anette Prehn told us in the last episode of Friday Feedback.

When you are the recipient

But what if you're not the sender?

It's not always the case that your employee, your manager, your teenage daughter or son, or your friend comes up to you and asks:

"Hi, can I give you some feedback? I have a little tip, but it comes from a really good place. You know I only want the very best for you."

Feedback doesn't start that way very often.

And that's the world. So we might as well face it and learn how to receive feedback.

That's a big part of what I work on in my workshops: "How do we receive feedback?"

Itcan be difficult, but here's a little tip

In the situation, you may not be able to do much because you may be reacting or thinking:

"It doesn't matter. I can't do anything with it."

But on the flip side; after some time, consider the following:

"If a small part of what was said was true, what could I learn?"

As a parent

Maybe your teenage daughter or son is scolding or complaining about something and you're thinking:

"Ah, it's also just because he or she is a teenager..." - and then you drop it.

But could there be a little truth in it? And what can you do to accommodate some of it?

As an employee

What if your manager brings up something you've done wrong and you react with:

"If you knew what it was like to be in my shoes, if you knew how busy we are, you wouldn't say that to me"

But what if there was a little truth in what the person said anyway?

What can you learn here?

It's not about making them happy. It's about learning something.

You can find some value in what was said in a way that may not have been optimal.

As a manager

It could also be that you're a manager and you have an employee who comments on something and you have a reaction that is:

"Oh, how they complain. There's so much complaining from that department."

But what if 10% of what they said was actually true?

Often, we reject 100% of the feedback, even if we only find an error in a small part of it.

Is there any value you can bring to the table?

That's this week's tip for you as a feedback recipient.

I'm looking forward to hearing what reactions you've experienced from yourself or others where the feedback was rejected or perhaps started a discussion.

Reactions like:

"It's not true about me!"

and "Hey, what about yourself?"

Let's hear some examples of how this happens in real life.

Because, of course, it happens all the time.

That's life.

Check out the comments and share your own on LinkedIn.

Have a great Friday.

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